Cancellation & Refund Policy

1. Introduction

Welcome to EasySales.in. This Refund & Cancellation Policy outlines the procedures and conditions under which a Buyer or Seller may request a refund or cancel an order on our platform. EasySales.in acts solely as a venue for transactions between Buyers and Sellers. All refund and cancellation requests are subject to the individual policies of the Seller and our platform's dispute resolution process.

2. Refund Policy

a. General Policy:

• Refunds are not guaranteed and are handled on a case-by-case basis.
• Refunds are typically processed by the Seller, and EasySales.in's role is to facilitate the communication and dispute resolution process.
• EasySales.in is not responsible for the products or services offered by Sellers, and any claims for a refund must be initiated with the Seller.

b. Refund Eligibility: A Buyer may be eligible for a refund under the following circumstances:

• Item Not as Described: The item received is materially different from the Seller's description or photos in the listing. This includes significant damage not mentioned, incorrect item, or missing parts.
• Non-Delivery: The Buyer has not received the item within the specified or a reasonable delivery timeframe, and the Seller cannot provide proof of delivery.
• Seller's Individual Policy: The Seller's own refund policy, as stated in their listing, is more favorable to the Buyer.

c. Refund Process:

1. Contact the Seller: The Buyer must first contact the Seller directly within [e.g., 48 hours] of receiving the item or of the expected delivery date to request a refund.
2. Dispute Resolution: If the Buyer and Seller cannot resolve the issue, the Buyer may open a dispute through the EasySales.in platform by [e.g., clicking on the "Open a Dispute" button in their order history].
3. EasySales.in Mediation: Our team will review the dispute, and may request evidence from both parties (e.g., photos of the item, shipping receipts, communication records). We will then mediate a resolution, which may include a full or partial refund.
4. Refund Payout: If a refund is approved, EasySales.in will facilitate the refund of the purchase amount. The method of refund (e.g., back to the original payment method, site credit) will depend on the original transaction and our policies.

3. Cancellation Policy

a. Cancellation by a Buyer:

• Bidding/Auction: Once a bid is placed, it cannot be canceled or retracted. A bid is a binding commitment to purchase the item if you win.
• Direct Sales: A Buyer may request to cancel a direct sale order before the item has been shipped. Once the item has been marked as shipped by the Seller, the order cannot be canceled, and the Buyer must follow the refund process if an issue arises.

b. Cancellation by a Seller:

• Item Out of Stock: A Seller may cancel an order if the item is no longer available. In such a case, the Buyer will receive a full refund.
• Extenuating Circumstances: A Seller may request to cancel an order due to an unforeseen event. This is subject to review by EasySales.in, and the Buyer will receive a full refund.

4. Special Conditions for Auctions & Bidding

• Final Sale: All sales conducted through our auction and bidding system are considered final. Bids are legally binding contracts.
• "As-Is" Items: Many auction items are sold "as-is." The condition of these items will be described in the listing. Refunds for "as-is" items will only be considered if the item received is significantly different from the "as-is" description.

5. Seller-Specific Policies

• Sellers are encouraged to clearly state their own refund and return policies within their item descriptions.
• In the event of a conflict between a Seller's policy and EasySales.in's policy, EasySales.in's policy will take precedence.

6. Contact Us

If you have any questions about our Refund & Cancellation Policy, please contact us at support@easysales.in.